Returns & reprints
Defect? Wrong size? We reprint. Simple.
We want you to love every piece you order. Because custom prints are made-to-order they can't be resold — so we handle returns slightly differently from blank apparel. Here's exactly how it works.
Custom printed pieces
Custom prints are made for you from scratch, so we can't accept change-of-mind returns. However, we reprint or refund — free, no questions — in these cases, within 30 days of delivery:
- Print defect. Cracking, smudging, wrong placement, wrong colour.
- Wrong item shipped. Wrong size, wrong garment, wrong design.
- Transit damage. Tears, staining, water damage in shipping.
- Fabric defect. Holes, stitching failures, mislabelled sizes.
Just email info@shirtaki.io with a photo. We usually reply in under an hour on weekdays.
Blank (non-printed) apparel
Blank, unprinted garments follow a standard 30-day return window:
- Unworn, unwashed, tags attached.
- Must be sent back within 30 days of delivery.
- Refund processed within 5 working days of receipt, to your original payment method.
- Return shipping covered by you unless the item was defective.
Start a return from your account or email us.
Reprint timeline
| Step | What happens | Time |
|---|---|---|
| 1 | You email us with a photo of the defect | — |
| 2 | We confirm reprint or refund (no need to ship back) | < 1 h weekdays |
| 3 | Reprint enters production | Same or next day |
| 4 | Reprint dispatched | 24–48 h |
| 5 | Delivered | Per shipping zone |